General
This is a legally binding contract between the property owner, Taylors Holidays and the holidaymaker. The property owner is also referred to as “we” and “us”.
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
Bookings
A booking deposit is payable within 2 days of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.
If instalments are agreed, and an instalment is missed the full balance will be due 12 weeks before the start date. If travel date is less than 12 weeks, the full balance will become payable immediately, failure to do so will result in cancellation, and the below charges will be applied.
Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and addressed to: [email protected]
In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.
Cancellation charges.
If you want to cancel your booking, or part of it, you must contact us as soon as possible. Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days.
Please note charges will apply as below
70 days or more (Loss of deposit)
69 – 57 days = 30%
56 – 43 days = 50%
42 – 29 days = 70%
28 – 15 days = 90%
14 – 0 days = 100%
Accommodation Supplied / Management Only
If the manager is unable to supply a specific holiday home for hire, we reserve the right to supply another model of caravan for your holiday at a similar specification.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
Number of Guests
The maximum number of people entitled to stay is per the occupancy listed and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub-letting or assignation of the let is prohibited.
You may be required to register your car registration/s and your personal information direct with the park 48 hours prior to arrival. We cannot accept bookings from young singles/ all female/male groups and under 21-year-old.
Pets
We don’t take pets. In any of our Holiday Homes. If this Is proven the £100 security bond will be retained to deep clean the holiday home.
Arrival and Departure Time
Every effort will be made to have the property available from 15:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made.
There will be a charge of £20 every hour out of the bond if we find you check out later than 10am.
Early check in and late check out can be requested, this may incur an additional charge.
Keys
These are provided on day of arrival via a key safe which is usually located at the accommodation door or the decking. The key safe code number to access the keys will be sent on within 24 hours of arrival by email. To replace any lost key(s) this will cost £5 per key.
Bed Linen
Please note this is not supplied as standard.
We supply pillows/ quilts and have an optional service of Bed linen which is chargeable at £20 for beds to be made up by our team of cleaners. If you prefer not to take this service, please ensure you take your personal bedding as bed linen sheets and covers must be used. This is a condition of your security bond. No towels/tea-towels are provided.
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. Please ensure when departing the holiday home that it is left in a clean & tidy state with carpets/floors cleaned, surfaces wiped, kitchenware clean and bed linen is removed and stored in the linen bin bags provided. All litter is to be deposited in the bins provided close to the accommodation and the area surrounding the accommodation is to be kept in a clean and tidy condition throughout your stay and when departing.
Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the immediately. We retain the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.
If for any reason you are not happy with the holiday home upon arrival or any damaged, broken or unclean items are found, these must be reported on your first day. This is to ensure the Hirer is not responsible for anything that is seen after the hirer has departed when its checked. If anything is reported on the first day, we must be given the opportunity to resolve any issues, therefore you agree to give us 24 hours to resolve any reported issues. If you do not accept the resolution and you decide to terminate your stay this must be done within the 24 hours period from arrival and No refund will be given
Please note reports are to be made direct to “Taylors Holidays”, failure to do this may result in the forfeit of your bond.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 7-14 days of the departure.
PASSES ARE NOT INCLUDED AND TO BE BOUGHT ON ARRIVAL FROM THE RESORT
Wifi
Where wifi is provided at the main club, please note we can not and will not guarantee speeds or service levels